All Systems Operational
Cloud Services Operational
Data & Internet Operational
Mobile Operational
SmartCentre Usage Portal ? Operational
Voice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 15, 2020

No incidents reported today.

Aug 14, 2020

No incidents reported.

Aug 13, 2020

No incidents reported.

Aug 12, 2020
Resolved - NBN connections in VIC/NSW have now been restored.
Please power-cycle your router if individual services have not come back up.
If issues persist, please contact Technical Support on 1300 228 123 for further investigation of individual services.
Aug 12, 14:09 AEST
Investigating - We are looking into a reported service disruption with NBN connections in VIC/NSW and are currently investigating the cause of this.
Updates will be provided to subscribed contacts as soon as they are available.
Aug 11, 17:49 AEST
Aug 11, 2020
Aug 10, 2020

No incidents reported.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020
Resolved - The issue has been marked as resolved.
**Please perform a full power-cycle of your devices and router to restore full functionality**
Aug 3, 17:54 AEST
Monitoring - The issue has been identified and a fix has been put in place.
We are currently monitoring the results of this fix however are confident services are now restored.

**Please perform a full power-cycle of your devices and router to restore full functionality**
Aug 3, 16:54 AEST
Update - We are still looking into a reported service disruption with SIP Voice Services that may cause service disruptions.
This has been escalated to the Voice Network Operations Centre (Voice NOC).

Updates will be provided to subscribed contacts as soon as they are available.
General advice is that a full power-cycle of the phone system/equipment that handles service registration should restore most services.
Aug 3, 15:07 AEST
Investigating - We are looking into a reported service disruption with SIP Voice Services that may cause service disruptions and are currently investigating the cause of this.
Updates will be provided to subscribed contacts as soon as they are available.

Edit: General advice is that a full power-cycle of the phone system/equipment that handles service registration should restore most services.
Aug 3, 14:34 AEST
Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.