The network incident has now moved into the monitoring phase. Services have been restored, and we are continuing to closely monitor network performance to ensure stability.
Our Customer Help team remains available until 1:30 pm today to assist customers requiring any post-restoration support or experiencing ongoing service issues.
We thank all affected customers for their patience and understanding throughout this incident. Should any further issues arise, we will provide additional updates as required.
Posted Jul 11, 2026 - 12:16 AEST
Update
As network restoration continues, services are now returning to normal.
If your service is still offline or not operating as expected, we recommend performing a power cycle of your equipment:
Turn off your modem/router and your NBN connection device (where applicable). Leave both devices powered off for at least 60 seconds. Turn your NBN connection device back on and wait until all status lights have stabilised. Turn your modem/router back on and allow up to 10 minutes for the service to reconnect.
Power cycling your equipment allows it to establish a fresh connection to the network following the restoration works.
If your service has not been restored after completing these steps and waiting 10 minutes, please contact our Customer Help team for further assistance.
Thank you for your continued patience.
Posted Jul 11, 2026 - 11:45 AEST
Update
We are beginning to see the remaining impacted customer services restore as recovery efforts progress.
Some network congestion is currently being experienced as services are progressively brought back online. Our technical teams are continuing to work on and monitor network performance and investigate any remaining issues to ensure all services are fully restored.
We appreciate your continued patience and understanding. Further updates will be provided as more information becomes available.
Posted Jul 11, 2026 - 11:14 AEST
Update
While the majority of affected services have now been restored, we are continuing to investigate the issue affecting the remaining offline services, which are primarily located in the Bendigo region and surrounding suburbs.
Our technical teams are treating these remaining faults as a priority and are working to restore all impacted services as quickly as possible.
We apologise for the continued disruption and appreciate your patience. Further updates will be provided as more information becomes available.
Posted Jul 11, 2026 - 10:47 AEST
Update
We are aware that partial service restoration has now occurred. However, some services in the Bendigo region remain impacted.
We are actively investigating these remaining service issues as a priority to restore all affected customers as quickly as possible.
We apologise for the continued disruption and appreciate your patience while restoration efforts continue. Further updates will be provided as more information becomes available.
Posted Jul 11, 2026 - 09:10 AEST
Update
Our carrier has advised that restoration efforts are continuing, with the overnight technician crews now taking over from the day shift to ensure repair works continue without interruption.
Technicians are continuing to splice the damaged fibre cable as part of the restoration process. The estimated time for restoration (ETR) remains unchanged, with services expected to be restored between 9:00 pm this evening and 9:00 am tomorrow morning.
Customer Support Availability While our standard Customer Support operating hours are Monday to Friday, 8:30 am – 5:30 pm, we have extended our support availability due to the impact of this outage.
Our Customer Support team will be available on Saturday (11th July) from 8:30 am to 11:30 am to assist customers with any post-restoration enquiries, service disruptions, or assistance required following the restoration of services. For non-urgent enquiries, customers can continue to contact us via email at customerhelp@bendigotelco.com.au, and we will respond as soon as possible during business hours.
We appreciate your continued patience and understanding while these complex repair works progress. Further updates will be provided as new information becomes available.
Posted Jul 10, 2026 - 19:16 AEST
Update
We have now received an estimated time for restoration (ETR) from our supplier.
Current advice is that services are expected to be restored between 9:00 pm this evening and 9:00 am tomorrow morning. The broad restoration window reflects the significant repair effort required, with technicians needing to complete approximately 900 fibre splices before services can be safely restored. Repair crews will continue working throughout the night, if required, to complete the restoration.
Our supplier has advised that the current cause of the outage is believed to be as a result of vandalism and theft of copper assets.
We sincerely apologise for the ongoing disruption and thank you for your continued patience and understanding as restoration works continue.
Posted Jul 10, 2026 - 15:54 AEST
Update
The latest update from our supplier is that the cable rehaul has now been completed. Technicians have commenced splicing activities to repair the damaged section.
At this stage, there is still no estimated time for restoration (ETR). We have requested an updated ETR from our supplier, however one has not yet been provided.
Thank you for your continued patience while restoration works progress.
Posted Jul 10, 2026 - 14:39 AEST
Identified
Our supplier has commenced fibre haul operations as part of the restoration process.
Repair works are now underway; however, the full extent of the damage is still being addressed. At this stage, there is no estimated time for restoration (ETR).
We will continue to provide updates as more information becomes available. Thank you for your continued patience and understanding while restoration efforts are ongoing.
Posted Jul 10, 2026 - 12:39 AEST
Update
We are continuing to investigate this issue.
Posted Jul 10, 2026 - 11:17 AEST
Update
As of 9:50am, fibre technicians remain onsite investigating the fault.
Assessment has confirmed damage to a 144-core fibre cable, with the extent of the damage greater than initially anticipated. Technicians are continuing to assess the impact and determine the required repair works.
At this stage, there is no estimated time for restoration (ETR).
We appreciate your patience and understanding while our teams work to restore services as quickly as possible.
Posted Jul 10, 2026 - 10:19 AEST
Update
Fibre technicians arrived onsite at approximately 7:30 am and are currently assessing the damage to determine the cause and extent of the fault.
At this stage, there is no estimated time for restoration (ETA). We will continue to provide updates as more information becomes available.
Thank you for your patience and understanding while we work to restore services as quickly as possible.
Posted Jul 10, 2026 - 07:45 AEST
Investigating
We are currently investigating an issue affecting a core network link between data centres, which may be causing intermittent connectivity for some customers.
Initial investigations indicate the issue is likely the result of a fibre cable fault. Technicians have been engaged and are expected onsite as soon as possible to investigate and restore services.
We understand the importance of staying connected and apologise for any inconvenience this may cause. Further updates will be provided here as more information becomes available.
Posted Jul 10, 2026 - 07:34 AEST
This incident affects: Cloud Services, Data & Internet, and Voice.