Google DNS Issues

Incident Report for Bendigo Telco

Resolved

This incident has been resolved.

Posted Apr 14, 2021 - 09:17 AEST

Update

We are continuing to monitor for any further issues.

Posted Apr 14, 2021 - 09:17 AEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 13, 2021 - 09:47 AEST

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 12, 2021 - 20:58 AEST

Investigating

We are currently investigating an issue that may affect Web browsing, and SIP connectivity for some customers.
The impacted is to google DNS servers, specifically 8.8.8.8

For customers impacted by this, changing your routers DNS server to 203.193.193.1 and 180.92.210.1 should alleviate this issue.
BT Engineering team are working to resolve this issue as soon as possible, and ill provide updates shortly.

Thanks

Posted Apr 12, 2021 - 15:00 AEST

This incident affected: Data & Internet and Voice.