NBN Connectivity Issues - INC0023068

Incident Report for Bendigo Telco

Resolved

This incident has now been resolved. The root cause was determined to be a major outage at the Carrier level.
If any customers are still experiencing connectivity issues related to this mornings outage, please restart your modem, and call 1300 228 223 if further support is required.

Posted Mar 21, 2024 - 13:37 AEDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 21, 2024 - 10:05 AEDT

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 21, 2024 - 09:54 AEDT

Update

We are continuing to investigate this issue.

Posted Mar 21, 2024 - 09:20 AEDT

Investigating

We have received reports of connectivity issues affecting NBN services causing the connections to drop in the Geelong and surrounding areas. We are investigating with a high priority.

Posted Mar 21, 2024 - 08:45 AEDT

This incident affected: Data & Internet.