Bendigo Telco Status

Significant Local Outage - Gladstone QLD (CS1852086)

Investigating - We have been advised that Optus is aware of an outage affecting services. Further details below:

Affected services: Mobile Voice and Mobile Data
Affected area: Gladstone, QLD
Cause: Power outages

Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. Optus mobile customers will only be able to call Emergency Services if they are within coverage of another mobile network or are able to call via WiFi.

Optus technician teams are actively working to restore services as a priority. We will keep you informed with the progress as new information becomes available.
Thank you for your understanding.
Nov 06, 2025 - 15:04 AEDT

Significant Local Outage - Gippsland, South West VIC (CS1851867)

Investigating - We have been advised that Optus is aware of an outage affecting services. Further details below:

Affected services: Mobile Voice and Mobile Data
Affected area: Gippsland - South West, VIC
Cause: Power outages

Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. Customers will only be able to call Emergency Services if they are within coverage of another mobile network or are able to call via WiFi.

Optus technicians are actively working to restore services as a priority. We will keep you informed with the progress as we receive new information. Thank you for your understanding.
Nov 06, 2025 - 08:10 AEDT

Cloud Services Operational

Data & Internet Operational

Mobile Partial Outage

SmartCentre Usage Portal Operational

Voice Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 6, 2025

Emergency Maintenance - Bendigo Telco Internet Services

Completed - The scheduled maintenance has been completed.
Nov 6, 00:30 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 23:30 AEDT

Scheduled - Please be advised that Bendigo Telco will be performing emergency maintenance on our internet links this evening.
Change ID: C34192
Maintenance Window:
Start: 05/11/2025 23:30 AEDT
End: 06/11/2025 00:30 AEDT
Impact: Customers may experience up to 15 minutes of downtime during the change window.
If you experience issues with your Bendigo Telco data service outside of this change window, please contact us via your normal support channels.
Nov 5, 12:02 AEDT

Nov 5, 2025

Nov 4, 2025

Significant Local Outage - Limestone Coast, SA (CS1850646)

Resolved - This incident has now been resolved. If you are experiencing any issues with your service, please contact us on 1300 228 123. Thank you.
Nov 4, 13:54 AEDT

Investigating - We have been advised of an outage affecting Optus mobile services. Further details below:

Affected services: Optus Mobile
Affected area: Limestone Coast, SA
Cause: Under Investigation

Emergency Call Service (000): Optus has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or are able to call via WiFi.

Optus teams are actively working to restore services as a priority. We will keep you informed with the progress as new information is made available. Thank you for your understanding.
Nov 4, 13:01 AEDT

Significant Local Outage - Ipswich Hinterland, QLD (CS1850090)

Resolved - We are pleased to advise that the outage impacting services in Ipswich Hinterland, QLD has been resolved.
All services should now be back to normal. Thank you for your patience.
Nov 4, 08:05 AEDT

Investigating - We have been advised that Optus is aware of an outage affecting services. Further details below:

Affected services: Mobile Voice and Mobile Data
Affected area: Ipswich Hinterland, QLD
Cause: Unplanned Equipment failure

Emergency Call Service (000): Calls to Emergency Services are impacted by this outage. Customers will only be able to call Emergency Services if they are within coverage of another mobile network or are able to call via WiFi.

Optus Technical teams are actively working to restore services as a priority. We will keep you informed with the progress as new information becomes available.
Thank you for your understanding.
Nov 3, 16:53 AEDT

Nov 3, 2025

I59139 - Intermittent data connectivity issues

Resolved - This incident has been resolved.
Nov 3, 15:50 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 3, 12:02 AEDT

Investigating - Dear Customers, Bendigo Telco is experiencing an issue where data services appear to be connected to the internet, but cannot get data flow. Our Network Operations Centre are working through this as a high priority. Further updates will be made available as they come to hand.
Nov 3, 10:16 AEDT

I59089 - Network Outage

Resolved - This incident has been resolved.
Nov 3, 10:13 AEDT

Update - Services have remained stable overnight, and our Network Engineering teams will continue to monitor throughout the day.

Thank you for your patience.
Oct 29, 08:19 AEDT

Update - We are continuing to monitor for any further issues.
Oct 28, 15:45 AEDT

Update - Please note, our Engineering team are continuing to troubleshoot this outage. Our Network Operations Centre are working with upstream partners to resolve this incident as soon as possible. Further updates will be made available as they come to hand.
Oct 28, 13:24 AEDT

Update - We are receiving reports of an increase in data performance issues across out network. The Network Engineering team are continuing to troubleshoot this issue. Further updates will be made available as soon as possible.
Oct 28, 11:53 AEDT

Monitoring - We are now seeing service performance restore for most services. The BT Networks team are still investigating the root cause of the outage, which at this stage appears to be related to an upstream carrier. Please contact our Bendigo Telco support team if you are still experiencing service difficulties.
Oct 28, 09:30 AEDT

Investigating - Good morning, Bendigo Telco is experiencing an unplanned network outage affecting the performance of both residential and business grade services. Our Network Engineering team are investigating this with a high importance. Further details to come.
Oct 28, 08:15 AEDT

Nov 2, 2025

No incidents reported.

Nov 1, 2025

Significant Local Outage - Wodonga - Alpine, VIC (CS1847823)

Resolved - We are pleased to advise that the outage impacting services in Wodonga - Alpine, VIC has been resolved.
All services should now be back to normal.
Nov 1, 09:42 AEDT

Identified - We have been advised that Optus mobiles are currently experiencing and outage in Wodonga - Alpine, Vic, due to an unplanned equipment failure. Technicians are working on restoring the outage as soon as possible., but there is currently no estimated time for resolution.

Emergency Call Service (000): Optus has loss of coverage due to this outage. Emergency service calls can be accessed where other mobile provider coverage is available or are able to call via WiFi.

We apologise for the inconvenience caused.
Oct 31, 09:17 AEDT

Oct 31, 2025

Oct 30, 2025

No incidents reported.

Oct 29, 2025

Oct 28, 2025

Significant Local Outage - Colac and Warrnambool (CS1846287)

Resolved - Bendigo Telco can advise that the outage impacting Optus customers in Colac - Corangamite, Warrnambool VIC, has been resolved and all services should now be back to normal. If your service is still not working, kindly contact us on 1300 228 123.
Oct 28, 08:28 AEDT

Update - Optus are continuing to work urgently to confirm which services have been impacted and to restore services as soon as possible.
Oct 27, 14:42 AEDT

Identified - We have been advised of an Optus outage impacting services to customers in Colac - Corangamite, Warrnambool, VIC due to Power outages. The outage is impacting mobile services.

We apologise for the impact this is having for our customers. Optus teams are working to resolve the situation as soon as possible, and we will provide further updates as they become available.
Oct 27, 09:04 AEDT

Oct 27, 2025

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.