All Systems Operational

Cloud Services Operational
Data & Internet Operational
Mobile Operational
SmartCentre Usage Portal ? Operational
Voice ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Sep 3, 2025

No incidents reported today.

Sep 2, 2025
Significant Local Outage - Mobile - Regional Outage in Murray River, Swan Hill, VIC (CS1824011)
Resolved - We have been advised by our third party carrier, Optus, that this outage has now been resolved and impacted services should now be operating as normal.
If you are still experiencing issues with service, please contact us on 1300 228 123. Thank you.
Sep 2, 16:59 AEST
Investigating - We are currently investigating an outage in Murray River, Swan Hill VIC, impacting mobile services. We will provide updates as soon as they become available from the carrier.
We apologise for any inconvenience this may cause.
Sep 2, 12:56 AEST
Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025
Significant Local Outage - Mobile - Regional Outage in Upper Goulburn Valley, VIC (CS1819716)
Resolved - Our third-party carrier, Optus, has advised that this outage has now been resolved, and customers services should now be working as normal.

If you are still experiencing any issues, please reach out to our Customer Help team on 1300 228 123. Thank you for your patience.
Aug 25, 16:23 AEST
Investigating - We are currently aware of an outage in Upper Goulburn Valley, VIC, impacting mobile services, due to an unplanned equipment failure. Our third-party carrier, Optus, is working hard to restore services as soon as possible.

We apologise for any inconvenience caused and will share any further update as they become available.
Aug 25, 09:29 AEST
Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025
Significant Local Outage - Mobile - Regional Outage in Latrobe Valley, VIC (CS1818908)
Resolved - We have been advised that the outage impacting mobile customers in Latrobe Valley VIC, has been resolved and all services should now be back to normal. If your service is still not working, please contact us on 1300 228 123.

Thank you for your patience.
Aug 21, 14:53 AEST
Investigating - We are aware of an outage impacting services to customers in Latrobe Valley, VIC. The outage is impacting Mobile Voice and Mobile Data.

We are working with our Third-Party Provider, monitoring the situation closely and will provide further updates as they become available.
Aug 21, 14:32 AEST
Fibre Outage - Affecting Business Grade Services
Resolved - This incident has been resolved.
Aug 21, 09:41 AEST
Update - Root cause has been identified as an unplanned Vocus outage originating in the Woodend area. Technicians have been deployed. Next update to be provided in 2 hours.
Aug 20, 11:30 AEST
Investigating - The Bendigo Telco Network Engineering Team are investigating an issue affecting some Fibre Services between Melbourne and Bendigo. We are investigating this outage with a high priority and will provide updates as they come to hand.
Aug 20, 11:22 AEST
Aug 20, 2025
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