Update - Our carrier has advised that restoration efforts are continuing, with the overnight technician crews now taking over from the day shift to ensure repair works continue without interruption.
Technicians are continuing to splice the damaged fibre cable as part of the restoration process. The estimated time for restoration (ETR) remains unchanged, with services expected to be restored between 9:00 pm this evening and 9:00 am tomorrow morning.
Customer Support Availability
While our standard Customer Support operating hours are Monday to Friday, 8:30 am – 5:30 pm, we have extended our support availability due to the impact of this outage.
Our Customer Support team will be available on Saturday (11th July) from 8:30 am to 11:30 am to assist customers with any post-restoration enquiries, service disruptions, or assistance required following the restoration of services. For non-urgent enquiries, customers can continue to contact us via email at customerhelp@bendigotelco.com.au, and we will respond as soon as possible during business hours.
We appreciate your continued patience and understanding while these complex repair works progress. Further updates will be provided as new information becomes available.
Jul 10, 2026 - 19:16 AEST
Technicians are continuing to splice the damaged fibre cable as part of the restoration process. The estimated time for restoration (ETR) remains unchanged, with services expected to be restored between 9:00 pm this evening and 9:00 am tomorrow morning.
Customer Support Availability
While our standard Customer Support operating hours are Monday to Friday, 8:30 am – 5:30 pm, we have extended our support availability due to the impact of this outage.
Our Customer Support team will be available on Saturday (11th July) from 8:30 am to 11:30 am to assist customers with any post-restoration enquiries, service disruptions, or assistance required following the restoration of services. For non-urgent enquiries, customers can continue to contact us via email at customerhelp@bendigotelco.com.au, and we will respond as soon as possible during business hours.
We appreciate your continued patience and understanding while these complex repair works progress. Further updates will be provided as new information becomes available.
Jul 10, 2026 - 19:16 AEST
Update - We have now received an estimated time for restoration (ETR) from our supplier.
Current advice is that services are expected to be restored between 9:00 pm this evening and 9:00 am tomorrow morning. The broad restoration window reflects the significant repair effort required, with technicians needing to complete approximately 900 fibre splices before services can be safely restored. Repair crews will continue working throughout the night, if required, to complete the restoration.
Our supplier has advised that the current cause of the outage is believed to be as a result of vandalism and theft of copper assets.
We sincerely apologise for the ongoing disruption and thank you for your continued patience and understanding as restoration works continue.
Jul 10, 2026 - 15:54 AEST
Current advice is that services are expected to be restored between 9:00 pm this evening and 9:00 am tomorrow morning. The broad restoration window reflects the significant repair effort required, with technicians needing to complete approximately 900 fibre splices before services can be safely restored. Repair crews will continue working throughout the night, if required, to complete the restoration.
Our supplier has advised that the current cause of the outage is believed to be as a result of vandalism and theft of copper assets.
We sincerely apologise for the ongoing disruption and thank you for your continued patience and understanding as restoration works continue.
Jul 10, 2026 - 15:54 AEST
Update - The latest update from our supplier is that the cable rehaul has now been completed. Technicians have commenced splicing activities to repair the damaged section.
At this stage, there is still no estimated time for restoration (ETR). We have requested an updated ETR from our supplier, however one has not yet been provided.
Thank you for your continued patience while restoration works progress.
Jul 10, 2026 - 14:39 AEST
At this stage, there is still no estimated time for restoration (ETR). We have requested an updated ETR from our supplier, however one has not yet been provided.
Thank you for your continued patience while restoration works progress.
Jul 10, 2026 - 14:39 AEST
Identified - Our supplier has commenced fibre haul operations as part of the restoration process.
Repair works are now underway; however, the full extent of the damage is still being addressed. At this stage, there is no estimated time for restoration (ETR).
We will continue to provide updates as more information becomes available. Thank you for your continued patience and understanding while restoration efforts are ongoing.
Jul 10, 2026 - 12:39 AEST
Repair works are now underway; however, the full extent of the damage is still being addressed. At this stage, there is no estimated time for restoration (ETR).
We will continue to provide updates as more information becomes available. Thank you for your continued patience and understanding while restoration efforts are ongoing.
Jul 10, 2026 - 12:39 AEST
Update - We are continuing to investigate this issue.
Jul 10, 2026 - 11:17 AEST
Jul 10, 2026 - 11:17 AEST
Update - As of 9:50am, fibre technicians remain onsite investigating the fault.
Assessment has confirmed damage to a 144-core fibre cable, with the extent of the damage greater than initially anticipated. Technicians are continuing to assess the impact and determine the required repair works.
At this stage, there is no estimated time for restoration (ETR).
We appreciate your patience and understanding while our teams work to restore services as quickly as possible.
Jul 10, 2026 - 10:19 AEST
Assessment has confirmed damage to a 144-core fibre cable, with the extent of the damage greater than initially anticipated. Technicians are continuing to assess the impact and determine the required repair works.
At this stage, there is no estimated time for restoration (ETR).
We appreciate your patience and understanding while our teams work to restore services as quickly as possible.
Jul 10, 2026 - 10:19 AEST
Update - Fibre technicians arrived onsite at approximately 7:30 am and are currently assessing the damage to determine the cause and extent of the fault.
At this stage, there is no estimated time for restoration (ETA). We will continue to provide updates as more information becomes available.
Thank you for your patience and understanding while we work to restore services as quickly as possible.
Jul 10, 2026 - 07:45 AEST
At this stage, there is no estimated time for restoration (ETA). We will continue to provide updates as more information becomes available.
Thank you for your patience and understanding while we work to restore services as quickly as possible.
Jul 10, 2026 - 07:45 AEST
Investigating - We are currently investigating an issue affecting a core network link between data centres, which may be causing intermittent connectivity for some customers.
Initial investigations indicate the issue is likely the result of a fibre cable fault. Technicians have been engaged and are expected onsite as soon as possible to investigate and restore services.
We understand the importance of staying connected and apologise for any inconvenience this may cause. Further updates will be provided here as more information becomes available.
Jul 10, 2026 - 07:34 AEST
Initial investigations indicate the issue is likely the result of a fibre cable fault. Technicians have been engaged and are expected onsite as soon as possible to investigate and restore services.
We understand the importance of staying connected and apologise for any inconvenience this may cause. Further updates will be provided here as more information becomes available.
Jul 10, 2026 - 07:34 AEST
Cloud Services
Degraded Performance
Data & Internet
Major Outage
Mobile
Operational
SmartCentre Usage Portal
Operational
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Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance