Get email notifications whenever Bendigo Telco creates, updates or resolves an incident.
Get text message notifications whenever Bendigo Telco creates or resolves an incident.
Get incident updates and maintenance status messages in Slack.
Subscribe via Slack
By subscribing you acknowledge our Privacy Policy. In addition, you agree to the Atlassian Cloud Terms of Service and acknowledge Atlassian's Privacy Policy.
Visit our support site.
All Systems Operational
Cloud Services
Operational
Data & Internet
Operational
Mobile
Operational
SmartCentre Usage Portal
?
Operational
Voice
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 13, 2025
No incidents reported today.
Jul 12, 2025
No incidents reported.
Jul 11, 2025
No incidents reported.
Jul 10, 2025
Resolved -
We are happy to advise that the outage impacting mobile customers in Kangaroo Flat, VIC, has been resolved and all services should now be back to normal. If your service is still not working, please contact us on 1300 228 123.
Jul 10, 08:22 AEST
Jul 10, 08:22 AEST
Update -
Optus are continuing to work urgently to restore all impacted services as soon as possible, however no estimated restoration time has been provided. We will provide regular updates are more information becomes available.
Jul 9, 14:16 AEST
Jul 9, 14:16 AEST
Identified -
We have been advised of an outage currently impacting mobile services to customers in Kangaroo Flat, VIC 3555, due to an unplanned equipment failure issue. Our third-party carrier has teams working urgently to restore all impacted services as soon as possible.
We will provide further updates as they become available.
Jul 9, 08:37 AEST
We will provide further updates as they become available.
Jul 9, 08:37 AEST
Jul 9, 2025
Jul 8, 2025
Resolved -
This incident has been resolved.
Jul 8, 12:02 AEST
Jul 8, 12:02 AEST
Monitoring -
Our Upstream Carrier has advised that this issue has now been resolved.
If customer experience any further issues, please contact us on 1300 228 123. Thank you for your patience.
Jul 8, 12:01 AEST
If customer experience any further issues, please contact us on 1300 228 123. Thank you for your patience.
Jul 8, 12:01 AEST
Investigating -
We are aware of a SIP Voice issue that may be impacting customer services when calling Optus Mobiles. Customers may hear a Recorded Voice Announcement (RVA) advising that the mobile number is not connected.
Our Upstream Carrier are investigating, and we will provide more information as it becomes available.
Thank you for your patience.
Jul 7, 16:56 AEST
Our Upstream Carrier are investigating, and we will provide more information as it becomes available.
Thank you for your patience.
Jul 7, 16:56 AEST
Jul 7, 2025
Resolved -
Optus have advised that the outage impacting mobile customers in Kangaroo Flat has been resolved.
If you have any further issues, please contact us 1300 228 123.
Jul 7, 12:49 AEST
If you have any further issues, please contact us 1300 228 123.
Jul 7, 12:49 AEST
Monitoring -
We are aware of an ongoing issue affecting services in Kangaroo Flat, VIC, due to an unplanned power outage.
Optus has confirmed that the site is now up and stable, and they are continuing to monitor to ensure continued stability.
Jul 7, 08:07 AEST
Optus has confirmed that the site is now up and stable, and they are continuing to monitor to ensure continued stability.
Jul 7, 08:07 AEST
Resolved -
We can advise that the outage impacting Optus customers in Wandoan, Dulacca, and Taroom, QLD, has been resolved and all services should now be back to normal.
Jul 7, 08:05 AEST
Jul 7, 08:05 AEST
Identified -
Optus is working to resolve the issue. Deployment has been initiated to the remote site and equipment is expected to arrive on-site by 12:00pm. We will provide further updates as they become available.
Jul 4, 07:46 AEST
Jul 4, 07:46 AEST
Investigating -
We are aware of an Optus outage impacting some mobile services to customers in Wandoan, Dulacca, and Taroom, QLD, due to a third-party outage. We have been advised that services should be back up and running by 03/07/2025 15:00 AEST.
Thank you for your patience; we will provide further updates as more information becomes available.
Jul 3, 09:48 AEST
Thank you for your patience; we will provide further updates as more information becomes available.
Jul 3, 09:48 AEST
Jul 6, 2025
No incidents reported.
Jul 5, 2025
No incidents reported.
Jul 4, 2025
Jul 3, 2025
Resolved -
Optus has now restored mobile services impacted by the recent weather event in NSW.
If you experience any further connectivity issues, please call our team on 1300 228 123.
Jul 3, 16:29 AEST
If you experience any further connectivity issues, please call our team on 1300 228 123.
Jul 3, 16:29 AEST
Identified -
Optus has now restored the majority of our mobile sites impacted by the weather event in NSW.
Remaining sites to be restored have lost connection due to power failures on the NSW Central and South Coast, Newcastle and New England, which is impacting mobile services for some customers.
Optus has restored many sites across the impacted regions in the Hunter Valley and mobilised all available generators to the most strategically significant sites that remain impacted, so they can be restored quickly. Optus have prioritised restoration as soon as it is safe to do so.
A reminder that emergency calls to Triple Zero on mobile networks during power outages should work if another carrier is available.
Thank you for your patience. We will provide further information as it becomes available.
Jul 3, 11:50 AEST
Remaining sites to be restored have lost connection due to power failures on the NSW Central and South Coast, Newcastle and New England, which is impacting mobile services for some customers.
Optus has restored many sites across the impacted regions in the Hunter Valley and mobilised all available generators to the most strategically significant sites that remain impacted, so they can be restored quickly. Optus have prioritised restoration as soon as it is safe to do so.
A reminder that emergency calls to Triple Zero on mobile networks during power outages should work if another carrier is available.
Thank you for your patience. We will provide further information as it becomes available.
Jul 3, 11:50 AEST
Investigating -
Severe weather and significant flooding in Central Coast, Hunter Valley, Illawarra, and Metropolitan Sydney NSW are currently causing power outages, affecting some Mobile services.
If customers are in an impacted area, they may experience disruptions to their Optus service, including calls, text, and internet access.
In the instance of an emergency, customers should still dial Triple Zero. Calls to Triple Zero on mobile networks during power outages should work if another carrier is available.
We appreciate how important connectivity is for these communities and the Optus network team are taking precautionary measures in these areas including genset deployment, if feasible.
Thank you for your understanding.
Jul 2, 11:00 AEST
If customers are in an impacted area, they may experience disruptions to their Optus service, including calls, text, and internet access.
In the instance of an emergency, customers should still dial Triple Zero. Calls to Triple Zero on mobile networks during power outages should work if another carrier is available.
We appreciate how important connectivity is for these communities and the Optus network team are taking precautionary measures in these areas including genset deployment, if feasible.
Thank you for your understanding.
Jul 2, 11:00 AEST
Resolved -
Optus has advised that the outage impacting Optus customers in Greghamstown & Rockley, NSW, has been resolved and all services should now be back to normal. If your service is still not working, please reach out to our team on 1300 228 123. Thank you for your patience.
Jul 3, 12:52 AEST
Jul 3, 12:52 AEST
Update -
Optus teams are working urgently to restore all impacted services as soon as possible, with technicians onsite and troubleshooting in progress. Optus estimates the services will be back by 03/07/2025 17:00 AEST.
We will provide regular updates as more information becomes available.
Jul 3, 10:59 AEST
We will provide regular updates as more information becomes available.
Jul 3, 10:59 AEST
Investigating -
We are aware of an Optus outage impacting some mobile services to customers in Greghamstown & Rockley, NSW. We estimate services will be back by 03/07/2025 11:00 AEST.
Thank you for your patience; we will provide further updates as more information becomes available.
Jul 3, 09:45 AEST
Thank you for your patience; we will provide further updates as more information becomes available.
Jul 3, 09:45 AEST
Jul 2, 2025
Jul 1, 2025
No incidents reported.
Jun 30, 2025
No incidents reported.
Jun 29, 2025
No incidents reported.